ISO 9001 Leadership and Performance Measures

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Understand why leadership is critical to success




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Leadership and Performance Measures

Module information

Leadership forms one of the seven quality management principles that make up ISO 9001.  Without ongoing management support, your Quality Management System (QMS) will likely run into problems.

Leadership must demonstrate their commitment to ISO 9001 and customer focus, particularly by fully understanding and monitoring customer requirements and satisfaction.

What can this module help you achieve?

Leadership and Performance Measures provides an overview of the importance of leadership in relation to ISO 9001.  By the end of the module you will have:

  • An understanding of leadership in the context of ISO 9001.
  • Identified leadership ‘quality’ good practice
  • Considered how to establish, analyse and review meaningful performance measures
  • Shared examples of good practice

How does this module work?

Login details will be sent to the delegates email address once your order has been processed.  If you do not receive this email, please check your junk folder.

Once you have successfully completed the module, you will be able to download a personalised certificate for your records.  Only one certificate is available per login.

If you need to train more than 20 people, please contact us for details of our multi-user licence. This provides a login and personalised certificate (subject to successful completion of the module) for each user.

We hope that you enjoy this module.

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