We’re thrilled that our commitment to training and skills excellence has been recognised by Her Royal Highness The Princess Royal.

 

We are one of just 48 organisations to be honoured with a Princess Royal Training Award in 2018 for creating lasting impact by successfully linking our skills development needs to organisational performance. Recipients were drawn from across the public and private sector, and from a broad range of areas including hospitality, healthcare, finance and manufacturing.

 

Why We Were Recognised

Our internal training programme blends different training techniques including individual training, learning and development plans, competency matrices and peer-to-peer learning in order to develop our employees.

Each of our employees has their own designated training budget so they can choose the training that will help them meet our customers’ needs most effectively. As a result, we have seen a 6% increase in customer satisfaction and a 14% increase in employee retention.

 

About The Awards

The Princess Royal Training Awards are delivered by the City & Guilds Group, to highlight the value of training and employee development and celebrate examples of best practice. Applications are assessed against three Hallmarks of Excellence by the Princess Royal Training Awards Commission, which comprised of HRH The Princess Royal and seven leading figures in the business and training community. For the full list of recipients and their training schemes, please see the Princess Royal Training Awards website.

Commenting on this year’s recipients, Chris Jones, Chief Executive of the City & Guilds Group said: ‘It’s fantastic to celebrate the third annual Princess Royal Training Awards and honour ISO Quality Services Ltd. In an ever changing world, it continues to be important for Britain’s businesses to invest in training to boost their productivity, address skills gaps and further develop their teams. I congratulate all of the 48 organisations who have achieved the standard this year and presented examples of the innovative, inspiring and impactful training that’s taking place across the UK today. They are truly worthy recipients of this rigorously assessed royal award and we are delighted to be able to honour their achievements.’