The leadership requirements in the ISO 9001:2015 standard are not new.
ISO 9001 has always had the leadership importance of top management as one of the seven quality management principles that form the basis of the standard. Without ongoing management support, your quality management system (QMS) will likely run into problems.
An important distinction made by this section now broadens the idea of a “business” to virtually any type of organisation that wishes to use ISO 9001 as its quality management system. Leadership must demonstrate their commitment to customer focus, particularly by fully understanding and monitoring customer requirements and satisfaction.
What can this module help you achieve?
- Understand leadership in context to the ISO 9001:2015
- Understand how leadership can assist with customer focus
- Establish good communication of the quality management system
- Understand the importance of leadership in regards to organisational roles, responsibilities and authorities
How does this module work?
Login details will be sent to your registered email address once your order has been processed. Please check your junk mail folder if you do not receive this email.
Once you have successfully completed the module, you will be able to download a personalised certificate. Only one certificate is available per login so we recommend that your colleagues register separately.
If you need to train more than 20 people, please contact us for details of our multi-user licence. This provides a login and personalised certificate (subject to successful completion of the module) for each user.